Technical Support

Expert Technical Support

Discover where to find cutting-edge IT support that will lower business costs, improve employee efficiency and morale, and boost your bottom line.

A single hour of downtime can cost your business anywhere from $140,000 to $540,000. That’s why you need trustworthy, reliable support that can not only prevent common problems that would crash your IT systems but also get you back up and running when problems occur.

tca SynerTech is a leading IT managed service provider with the experience, tools, and personnel you need to keep your IT systems running optimally at all times. Following is an overview of our technical support services.

Network Infrastructure Support In Michigan and Indiana

Help Desk

We believe you should know who to call if something goes wrong. Not just what company, but the name of an actual person.

Your technicians are available 24 hours a day, seven days a week, 365 days a year. Anytime you need help, we are there to listen to your problems and offer workable solutions. We can help your new employees learn how to use your existing tech set-up, assist experienced employees in managing new programs you just started using, offer handy shortcuts to save time, and much more.

IT plays a leading role in every aspect of a successful business. That’s why you need top-tier technical support to stay in step with customer expectations and regulatory requirements. Thankfully, that support is readily available in a customizable, scalable package that ensures you only pay for the help you need when you need it. We make it easy for small business owners to get expert advice that would typically only be accessible to large corporations with a sizable, in-house IT department.

Hardware Support

Several factors, including: cause IT hardware failure:

  • Power fluctuations
  • Power outages
  • Overheating
  • Disk failure
  • Incompatibility issues
  • And more

Our technicians have the expertise to deal with any of these problems. We perform a thorough analysis of your equipment, find the root of the problem, fix it, and then take measures to prevent similar issues from happening again. Our fast, efficient support services drastically minimize downtime and avoid data loss that could bring your business to its knees.

Software Support

Are you having software incompatibility issues? Are suggested updates piling up because you don’t have time to stop what you are doing and update your programs? If so, we can help. tca SynerTech can help you stay on top of licensing requirements and scheduled updates without negatively impacting your work hours. Furthermore, we offer expert advice on selecting software that will lower business costs, boost employee efficiency, improve customer service, and increase profits.